Nick
strategist
hayes
Designer 
Nick
strategist
hayes
Designer 

About

Nick Hayes is an Edinburgh-based Designer and Strategist from Aotearoa New Zealand
– currently Head of Design at MarTrust

With 10 years industry experience, Nick has partnered with global brands to craft products and services that solve business problems and serve human needs.

Driven by the pursuit of improvement, Nick thrives when collaborating with exceptional minds to drive meaningful change in people's everyday lives.

Work

*Case studies available upon request

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Healthcare / B2B / Service Design / Design Systems

Thriva Solutions – Bringing Clarity to Remote Diagnostics Through Systems Thinking

After rapid pandemic-era growth in at-home testing, Thriva set out to build an end-to-end diagnostics platform targeting an emerging B2B market.
Spearheading design across Thriva's B2B product suite, I crafted seamless user journeys for partners, clinicians and customers across the entire remote diagnostics experience. Collaborating closely with engineers, I established a brand new design system to accelerate product development and delivery across the business.
– Senior Product Designer, Thriva
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Transport / Logistics / B2B

EROAD – Accelerating Growth and Innovation in Vehicle Telematics

Following a strategic competitor acquisition, EROAD set out to become a global leader in vehicle telematics. Critical to this mission was consolidating multiple software and hardware systems into a single platform.
Led by research with over a dozen industry experts across North America and Australasia, I shaped the vision of EROAD's future unified platform, defining a robust information architecture and user experience that serves customer needs across multiple global industries and transport sectors.
– Senior Product Designer, Edition Studio
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ENERGY SERVICES / B2B

Genesis Energy IQ – Powering Big Business Energy Intelligence

Genesis Energy is New Zealand’s largest energy retailer, powering over 650,000 consumers & businesses. Despite providing great energy management tools for consumers, Large Business are often left in the dark.
Guiding the Business Team, I spearheaded a lean UX initiative to design an energy insights product tailored for Large Business & Enterprise customers. Through close collaboration with Product Management and Sales, we shaped an MVP driven by extensive customer interviews and user testing, enabling us to confidently launch a pilot product within 3 months.
– Freelance UX Designer, Ghost Partners
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HEALTHCARE / Co-design / Branding

Talking Minds – Co-creating Better Mental Health Support Through Patient-centred Design

Nearly half of New Zealanders experience mental distress in their lifetime, with Māori and 18-24 year-olds more affected. Online support services often lack culturally relevant, age appropriate information to support young people's mental wellbeing.
Talking Minds is platform co-designed by young New Zealanders and their families, to support people experiencing Psychosis. Collaborating alongside a diverse team of clinicians, patients and whanau, I facilitated the end-to-end co-design process, from running workshops to designing and building the final live website.
– Founding Designer, Design for Health & Wellbeing Lab

say hello

Currently Head of Design at MarTrust, shaping the future of maritime payments. If you'd like to chat, say hello@nickhayes.co or connect with me on LinkedIn.

Projects

Projects

Projects

Projects

Projects

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